PRIVACY POLICY


Effective Date: November 2, 2026


Tons of Tires South East ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our business, requesting automotive services, or communicating with us by phone or text message.


This Privacy Policy explains what information we collect, how we use it, and how it may be shared.


1. Information We Collect


We may collect the following types of personal information:


  • Contact Information: Name, telephone number, email address, and mailing address.
  • Vehicle Information: Vehicle make, model, year, tire size, vehicle identification number (when needed), and service history.
  • Service Information: Details regarding tire purchases, towing requests, roadside assistance, repairs, and other services.
  • Location Information: Your location or service address when requesting towing, roadside assistance, mobile tire delivery, or mobile mechanic services.
  • Payment Information: Information necessary to process payments for services. Payment card information may be processed by third-party payment providers.
  • Website Information: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information


We may use the information collected to:


  • Provide tire sales, tire installation, towing, roadside assistance, and automotive repair services.
  • Respond to customer inquiries and service requests.
  • Schedule appointments and dispatch roadside assistance.
  • Send service confirmations, estimates, invoices, and customer support communications.
  • Send promotional offers, business updates, and marketing communications when permitted by law and with the required consent.
  • Improve our website, services, and customer experience.
  • Maintain business records and comply with applicable legal requirements.

3. SMS/Text Message Communications


If you provide your telephone number and consent to receive text messages from Tons of Tires South East, we may send you messages related to:


  • Customer service and service requests.
  • Towing and roadside assistance updates.
  • Tire delivery and installation notifications.
  • Appointment reminders and confirmations.
  • Promotional offers and marketing messages, when separately authorized.

Message frequency may vary depending on your interactions with our business.


Message and data rates may apply.


You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.


Consent to receive SMS messages is not a condition of purchasing any goods or services.


4. Sharing of Information


We may share personal information with trusted service providers when necessary to operate our business, including:


  • Payment processing providers.
  • Website hosting and technology providers.
  • Customer communication and messaging providers.
  • Towing, roadside assistance, and service partners when necessary to fulfill a requested service.
  • Government authorities or other parties when required by law.

We do not sell your personal information to third parties.


Mobile information, including SMS opt-in consent and phone numbers collected for text messaging purposes, will not be shared with third parties or affiliates for their own marketing or promotional purposes.


Information may be shared with service providers solely to facilitate the delivery of our services and communications.


5. Cookies and Website Tracking


Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the customer experience.


You may adjust your browser settings to manage or disable cookies. Certain website features may not function properly if cookies are disabled.


6. Data Security


We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect.


However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


7. Your Privacy Choices


You may contact us to:


  • Request information about personal information we maintain.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally applicable.
  • Opt out of marketing emails or text messages.
  • Ask questions about our privacy practices.

We may retain certain information when necessary to fulfill legal, operational, or business obligations.


8. Children's Privacy


Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.


9. Third-Party Websites


Our website may contain links to third-party websites. Tons of Tires South East is not responsible for the privacy practices or content of those websites.


10. Changes to This Privacy Policy


We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.


11. Contact Information


Tons of Tires South East


2518 N Sherman Dr
Indianapolis, Indiana 46218


Phone: 317-492-9445


For questions regarding this Privacy Policy, please contact us using the telephone number above.